Q1:	Can I Purchase one brand of contacts if I have a prescription for another?
Q2:	Can I get color lenses if I don't have a prescription?
Q3:	What information do I need to order my contact lenses?
Q4:	I just received my eyeglass prescription can I order contacts from it ?
Q5:	How long is my contact lens prescription valid?
Q6:	I don't see the contacts that I need.
Q7:	How can I tell if my prescription is for contacts?
Q8:	Can I wear contacts with an astigmatic condition?
Q9:	Can I wear contacts that belong to someone else?
Q10:	Can I sleep in my contacts?
Q11:	Can contact lenses cause damage to my eye?
Q12:	Is it safe to use my credit card on line?
Q13:	Can I fax my order?
Q14:	What are the terms and conditions of my purchase?
Q15:	What are your privacy policies?
Q16:	How does Lensalot protect the privacy of children younger than 13?
Q17:	What is your policy if I link to a third-party web site?
Q18:	Your consent.
Q19:	Your Comments.
Q20:	What is your return policy?
Q21:	Shipping?
Q22:	How can I have a different Shipping Address from my Billing Address?

Q1:    Can I purchase one brand of contacts if I have a prescription for another?

A1:     Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. If you would like to change the type or brand of lens you are wearing, your eyecare professional will need to help you make that choice. Once you and your eyecare professional establish what type of contact lens is best for you, simply visit our Lensalot.com website and one of our knowledgeable representatives will help you save up to 70% or more.

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Q2:    Can I get color lenses if I don't have a prescription?

A2:     Colored contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. Once you have a prescription for colored contact lenses, simply visit our web site and one of our knowledgeable representatives will help you save up to 50%.

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Q3:    What information do I need to order my contact lenses?

A3:    A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or from your optometrist or optician. In most states eyecare professionals are required by law to provide you with a copy upon request. Be sure it contains all the necessary information, including expiry date, and is signed by your eyecare professional.

 

Here is the information that we need:

Right Eye

Left Eye

Brand name: e.g. Acuvue, Focus, Soflens 66 Torics, etc.
Power/Sphere/Rx: a number between -20 and +20.
Base Curve (BC): a number between 8.0 and 10.0.
Diameter (DIA): a number between 13.0 and 15.0.

For astigmatic patients, we also need:
Cylinder (CYL): a number between -4.00 and +4.00.
Axis: a number between 0° and 180°.
Cylinder and Axis are usually separated by "X" and read as "times"

 

Here are a few different prescription samples.

 

A regular prescription would look like this:

Right Eye Brand name: Acuvue
Right Eye BC:8.8 DIA:14.4 SPHERE:-2.50

Left Eye Brand name: Optima FW
Left Eye BC:8.4 DIA:14.0 SPHERE:-2.75

 

A prescription for astigmatism would look like this:

Right Eye Brand name: Acuvue Toric
Right Eye BC:8.8 DIA:14.4 SPHERE:-2.50
Right Eye CYL & AXIS:-1.25 X 180°

Left Eye Brand name: Focus Toric
Left Eye BC:8.7 DIA:14.0 SPHERE:-4.50
Left Eye CYL & AXIS:-0.75 X 95°

 

This information may appear complicated but in fact it is very straightforward. Just consult your current contact lens packaging for reference.

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Q4:    I just received my eyeglass prescription can I order contacts from it ?

A4:    Your eyeglass prescription only has the power part of the contact lens prescription. In addition to the power the proper base curve (BC) and diameter (DIA) are needed to order contact lenses. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already wearing successfully. Once you have a prescription for contact lenses, simply visit the lensalot.com web site or call toll free and one of our knowledgeable representatives will help you save up to 50%.

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Q5:    How long is my contact lens prescription valid?

A5:    Contact lens prescriptions are valid for as long as your doctor or eye care provider prescribes. This can be as long as 2 years and can vary widely depending on the regulations in the state that you live in, as well as your doctor's recommendations for you. Please speak with your eye care provider to see how long your contact lens prescription is valid.

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Q6:    I don't see the contacts that I need.

A6:    Although we carry most major brands and types of contact lenses, we currently do not list every contact lens available online. If you are not able to locate your brand please contact us via e-mail at info@lensalot.com or fax at (309) 420-0343. We will be happy to assist you.

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Q7:    How can I tell if my prescription is for contacts?

A7:    Since contact lenses are prescribed by brand, an easy way to know for sure if you have a contact lens prescription is to look for the actual name of your contact lenses on your prescription (an eyeglasses prescription will not have this information). In addition, a contact lens prescription will usually include the power, base curve, diameter and other specific information for your contact lenses.

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Q8:    Can I wear contacts with an astigmatic condition?

A8:    It may be possible for you to be fitted for contact lenses that correct your astigmatism. These lenses are referred to as Toric contact lenses. Please consult your doctor or eye care professional to see if you can benefit from this type of corrective lens.

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Q9:    Can I wear contacts that belong to someone else?

A9:     NO! It is definitely not a good idea to try on or wear someone else's contact lenses. Contact lenses are regulated as medically prescribed devices that require a prescription for purchase. In addition, the sharing of contact lenses may result in the spread of micro-organisms that may prove to be detrimental to your eye health. You should only wear contact lenses prescribed specifically for you under the close supervision of a qualified eye care professional.

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Q10:   Can I sleep in my contacts?

A10:   You should only sleep in your contacts or wear them for extended periods of time if your doctor or eyecare professional recommends this. Please consult your doctor before sleeping in your contacts to make sure that it is okay for you to do so.

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Q11:   Can contact lenses cause damage to my eye?

A11:   When prescribed and worn properly, most people can wear contact lenses for years with little or no problems or difficulties. However you should ALWAYS consult your doctor at the first hint of discomfort or redness.

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Q12:   Is it safe to use my credit card on line?

A12:  Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to CoastalContacts.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.

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Q13:   Can I fax my order?

A13:   Absolutely, our fax number is (309) 420-0343, please include all necessary information from your prescription; as well as your address and credit card information and your order will be processed promptly and shipped to you directly. If you can, try to complete the order on line first. You will be helping us to keep our prices low.

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Q14:   What are the terms and conditions of my purchase?

A14:   Our terms and conditions are simple:

·        All customers who order replacement contact lenses must have a valid prescription which must be less than 24 months old.

·        Your order must be for the same contact lenses that you are already successfully wearing. We accept no responsibility for our customers' lack of suitability to wear contact lenses.

·        We rely on you to input your latest prescription through the online form, fax, or verbally over the phone.

·        All customers have not been advised by a doctor not to wear contact lenses, or to stop wearing the prescribed contact lenses.

·        We reserve the right not to supply contact lenses if we feel that the selected lenses are not in accordance with the specifications provided by your optician or optometrist, or may put you at some risk.

·        By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form.

·        By completing the online order form you agree and accept that you are the person responsible for the credit card and accept responsibility for all charges made on our site by your card.

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Q15:   What are your privacy policies?

A15:  We respect your privacy. That's why we will not disclose, rent or sell your email addresses, or other contact information to any other company. All information about you will be maintained with strict confidence. But we don't mind if you tell your friends about us. In fact "word of mouth" is one of the main reasons we are growing so quickly. We thank you for it.

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Q16:   How does Lensalot protect the privacy of children younger than 13?

A16:  Lensalot is concerned about the privacy of young children and does not knowingly collect any personal information from a child under 13. We suggest that you become involved with your child's access to the Internet and to our site to ensure that his or her privacy is protected.

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Q17:   What is your policy if I link to a third-party web site?

A17:  When you click on links that take you to third-party web sites, you will be subject to the third parties' privacy policies. Lensalot cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement whenever interacting with any web site.

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Q18:   Your consent.

A18:   By using our web site, you consent to the collection and use of this information by Lensalot. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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Q19:   Your Comments.

A19:   Lensalot welcomes feedback concerning its privacy policy If you have any questions, concerns, or comments about our privacy policies or practices, we would like to address them. Please contact us at privacy@lensalot.com

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Q20:   What is your return policy?

A20:   Lensalot offers an unconditional guarantee that all our contact lenses are factory sealed and free of defects. If a lens is defective we will send you a replacement at no charge, we will ask that you return your unopened lenses to us. Should you wish to return your lenses email support@lensalot.com to receive a Return Authorization Number. Then simply return them in the original factory sealed container for a full refund. We can only process returns of factory sealed lenses with a Proper Return Authorization Number, so please ensure that you only order replacement contact lenses which you have been authorized by your optometrist to wear.

 

You will be given the address and instructions on how to return your contact lenses by support. Please follow the instructions to a T and include the RMA number on the package or the return may be rejected by our receiving department.

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Q21: Shipping?

A21:   Instead of offering "free" shipping at high prices like some of our competitors, we offer the same quality products at low prices and NO shipping costs. Unless we receive special instructions, all shipments to USA addresses will be delivered thru registered USPS parcel. We will attempt to ship all orders within 24 hours after your order is processed. Estimated delivery is 8 to 12 days after ship date. At Lensalot.com, you wait a little but save a lot. Plan ahead and save.

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Q22:  How can I have a different Shipping Address from my Billing Address?

A22:   For security reasons we do not as part of our policy, support the ability to have a different Shipping from a Billing address. Should you want to request for special consideration, please email us at sales@lensalot.com.

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